First Time User / Forgot Password

Please enter your Employee ID / Consultant ID to start the password reset process. Your Employee ID is a seven-digit number that can be found on your paycheck stub or direct deposit advice.  If you don’t know your employee ID, please contact HR Shared Services at 800.265.5054.

Please note that to use this password reset feature, you must have access to your AIG email account, otherwise call 1.800.HELP.HLP (800.435.7457).

Important! If your account is locked, or if you receive a message "Your profile is missing an email address", then please call 1.800.HELP.HLP (800.435.7457) to reset your password.